Mobile Workforce

Overview

Phonebox's Mobile Workforce – part of the Phonebox Fleet & Distribution portfolio, is an enterprise mobile data workflow solution designed to meet the challenges of today’s logistics and distribution industry, through the provision of rugged and configurable proof of delivery and proof of collection applications and mobile platforms, robust real-time communications and comprehensive host interfacing.

Typical business problems Phonebox Mobile Workforce addresses include: -

• Inefficient manual data entry of delivery note information.
• Poor responsiveness to customer queries.
• Data entry errors.
• Lost / delayed paperwork from drivers.
• Customer service expectations not met.
• Unmanageable POD paperwork volumes.
• Items delivered to wrong locations.
• Wrong items loaded on vehicle at depot.
• Un-measurable customer service metrics.
• Instructions not followed by drivers.
• Difficulties contacting drivers & updating delivery information when plans changed.
• Invoice and payment delays from delivery disputes.
• Customer demurrage claims uncontested.

Phonebox's Mobile Workforce combines best of breed enterprise mobile hardware and software solutions to provide a truly configurable solution to meet the needs of customers worldwide operating in the distribution, parcels and post, home delivery, automotive, aggregates, manufacturing and retail market segments for both business-to-business and business-to-consumer environments.

Phonebox's Mobile Workforce will help deliver:

• Increased efficiency.
• Increased profitability.
• Increased delivery accuracy.
• Increased customer satisfaction.
• Increased productivity.
• Reduced customer service costs.
• Reduced office staff costs.
• Reduced delivery disputes.
• Reduced invoicing and payment delays.