Placing an Order & Stock Availability
All goods and services offered on our website are subject to availability and price change. Should an item be out of stock at the time of order we will endeavor to notify you and wherever possible recommend a suitable alternative choice.
All prices exclude VAT.
We reserve the right at anytime to refuse or reject any order for whatever reason.
All orders will be despatched as quickly as possible, usually within two working days based on a Monday – Friday working week. Bulk or business orders and the transfer of mobile phone numbers may also take longer to despatch due to the additional administration involved.
All orders are checked and verified before despatch and the mobile phone network may request proof of address and/or proof of identification from you before your order can be processed.
An active credit or debit card is required for your purchases as we carry out checks and authorisations with the card issuer; for security reasons, all mobile phone contracts are subject to credit checks. Please note that the network provider may ask for a deposit before a connection can be made and your application may also be declined. We will advise you should this situation arise. This may cause a delay in the processing and despatching or cancellation of your order.
Authorisation for Payment
Acceptance of phoneboxsolutions.co.uk’s terms and conditions of sale confirms your authorisation for phoneboxsolutions.co.uk to charge your credit or debit card any applicable fees for the goods and services provided. Your acceptance of these terms and conditions also confirms your authorisation for phoneboxsolutions.co.uk to charge your credit or debit card any applicable charges defined within the terms and conditions of sale. These include, but are not limited to, any administrative fees defined within this document.
In addition to this, you confirm your authorisation for phoneboxsolutions.co.uk to authenticate your account details, and confirm that the details given represent an active account, by charging a fee of £1.00. This £1.00 fee is purely for authentication purposes, and it will be refunded to your account within a maximum of 7 working days from the time at which it is withdrawn.
Returns & Refunds Policy
Your 7 day cancellation period starts from the date of connection as stated on your invoice details.
Our 7 day cancellation period for all our contract mobile phone packages is in accordance with the Distance Selling Regulations 2000.
Please do not remove or break any seals or accessories included within the boxes until you have read the terms and conditions of your contract.
Should you use your phone to make or receive calls, send text or picture messages or take photographs or video clips you are accepting the terms and conditions of your agreement.
The handset cannot be returned unless payment has been made for the handset.
You are unable to return this handset for cancellation under our 7-day peace of mind returns policy if you have used your mobile phone handset in any way. You will also be liable for any airtime and contract charges that may apply. If you return a handset to us that has been used in any way we reserve the right to apply an administration charge for processing the non-faulty mobile phone handset.
Any mobile phone returned to us as faulty will be inspected and checked by one of our specialist repair team who have the authority to return the handset to you if the reported fault cannot be determined. We also reserve the right to apply an administration and any further labour charges if we consider a phone has been tampered with or deliberately damaged.
To help us assess your returned handset, please describe in as much detail as possible the fault when arranging the return.
To return your handset please contact our customer services team or email to obtain a customer returns number. Please note that we will apply a £30 administration and re-stocking charge if you do not request a customer returns number within 7 days of purchase or if any handset is returned without a valid customer returns number.
After 7 days we cannot accept a return of your handset and cancellation of your mobile phone contract.
We strongly recommend that you send your mobile phone via Royal Mail Special Delivery as under no circumstances can phoneboxsolutions.co.uk be held responsible for missing or late receipt of returned mobile phone handsets.
Mobile Number Transfer.
Should your mobile number transfer be delayed, we cannot be held responsible for any delay occurring after our initial setting up of the procedure with the relevant network, as the mobile number transfer is then entirely the responsibility of the networks and/or service providers involved.
Should your mobile number transfer span over two separate calendar months we cannot be held responsible for any tariff or line rental charges imposed by the mobile phone networks and service providers.
We may impose a non-refundable administration fee for number transfers and our Customer Service Team will provide you with further information about your proposed number transfer to establish any costs involved. Note: some service providers will charge you to take your number away.
Should your handset be disconnected for any reason, including a change of mind, your transferred mobile number can be lost and become irretrievable. We are not liable under any circumstances for the loss of a transferred mobile number. Transferring a mobile number is provided at your request and at your own risk.
Number transfers to the Vodafone network will incur a particular delay owing to the requirements imposed by this network. If you have requested a number transfer into Vodafone, your phone will take up to 72 hours for delivery, and you may have to wait up to 7 days from receipt for the transferred number to be active on the new phone.
Please note that phoneboxsolutions.co.uk reserves the right to charge a £30 administration fee to any customer who cancels or returns a handset after already requesting a number transfer. This charge is to cover the administrative costs of arranging the number transfer.
Payment of Goods and Services.
Goods and promotional products supplied by us remain our property until the goods have been paid for in full. If payment is declined, or is not honoured by your bank either before or after despatch of goods/services, we will treat the order as cancelled.
If the goods and promotional products have been despatched we may:
Require you to return the goods and the promotional products to us in good condition within 7 days, or require you to pay in full by satisfactory alternative means within 7 days.
Orange Airtime Credits (on specified tariffs only)
Orange Airtime Credit is applied (on specific tariffs only) to your fourth airtime bill. It is applied directly and automatically by the network. Orange will clawback any airtime credits applied if, a: you change your designated tariff within your contract period, or b: you do not stay on the network for the original contract period. It is only available on new connections on specified tariffs and not upgrades or renewals.
Phonebox Cashback – how it works.
The 'Phonebox Cashback' offer is a promotion of phoneboxsolutions.co.uk.
The Phonebox Cashback offer is only available to customers purchasing a new 12, 18, 24 or 36 month network contract (pay monthly) from phoneboxsolutions.co.uk
For 12, 18 ,24 and 36 month mobile phone contract periods, Phonebox Cashback can be claimed in the second month of your contract. For your claim, you need to send us your invoice along with your Phonebox Cashback Claim Voucher and relavent airtime bill (or a high quality facsimile).
Phonebox Cashback payments are subject to your handset remaining connected on the relevant tariff for the full contract period. Under no circumstances will late Phonebox Cashback claims be processed by phoneboxsolutions.co.uk. Also Phonebox Cashback payments will not be made unless you send your Phonebox Cashback Claim Voucher with your invoice. You must send all Phonebox Cashback claims via a recorded delivery service. phoneboxsolutions.co.uk cannot be held responsible for any Phonebox Cashback claims that are not received, or are received too late for redemption, if they were not sent via recorded delivery.
If you have made a multiple network purchase and have multiple cash back vouchers then you are required to submit an invoice for each individual cashback claim.
If you cancel your contract within the 7 day period allowed, all Cashback claims will become null and void.
If you have changed your address or bank details since placing your order, please send your new address/bank details in a covering letter with your Phonebox Cashback claim.
How to claim your Phonebox Cashback.
New Pay Monthly Contracts:
Phonebox Cashback payments are redeemable by sending a copy of your 2nd bill from your network provider to our Accounts Department, within 28 days from the billing date printed on the bill, together with your invoice and Phonebox Cashback Voucher.
Phonebox Cashback will be paid directly into your bank account through BACS within 28 working days upon receipt of your qualifying bill.
Your First Business Mobile Phone Bill
All mobile phone networks charge their line rentals (monthly charges) in advance and their call charges in arrears.
This means that when you get your first mobile phone bill you will have a full month’s line rental, plus a bit more, depending on when your billing date is. This can be a bit of a shock if you are not expecting it!
For example, if we connect your new business mobile phone on the 15th of the month, and your billing date is set up by the network to be the 1st of the month (This is automatic and cannot be altered or changed by us) then you will receive your first bill with one and a half months worth of line rental on it. This does not affect your contact length and is an Industry Standard method of setting up your new Business Mobile Plan.
If you have questions regarding your first bill or any other issue then call our customer support team on 0844 579 3930 or email:
support@phoneboxsolutions.co.uk
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